Returns & Exchanges

At 3D Laser Gifts, we want you to be completely satisfied with your custom crystal creation. If your order arrives damaged or contains errors, we offer a 30-day return policy to ensure your memories are preserved perfectly.

1

Initiate Your Request

Contact our customer support team within 30 days of delivery with your order number and a brief explanation of the issue.

2

Provide Photo Documentation

Since our products are custom-engraved, please attach clear photos of the crystal and the original packaging to help us assess the damage or defect.

3

Receive Authorization

Once reviewed, we will provide you with a Return Merchandise Authorization (RMA) number and a prepaid shipping label if the return is due to our error.

4

Processing Your Refund or Replacement

After we receive the item, we will process your full refund or ship out a corrected replacement crystal within 3-5 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing